What this is
This is a small, independent resource for people doing NDIS support work on their own, the sole traders and independent support workers who carry all of their own admin. No jargon and no fluff, just clear answers on the apps, the shift notes and the day to day paperwork. I keep the prices and the facts current, and I tell you plainly where I have a stake in what I am writing about.
Who I am, and why you should read me carefully
I am Kim Matthews. I run two disability support businesses in Australia, and I am a parent of NDIS participants, so the paperwork side of this world is something I live with from both directions. A few years ago I got tired of watching good support workers lose their evenings to admin, so I built an app for it called Sparks Scribe.
That last part matters, so I will say it plainly and I will say it on every page: I make one of the apps I write about. When a guide here mentions Sparks Scribe, that is my product, and you should read my verdict on it knowing that. The way I try to earn your trust is by being honest about what Scribe does not do, by keeping every competitor fact limited to what that vendor states on its own public pages, and by never pretending a tool is right for you when it is not. If you want to look for yourself, Sparks Scribe's front door is sparkscribe.app.
The guides
Best apps for independent NDIS support workers in Australia (2026)
An honest comparison of five apps on the two things that actually catch solo workers: what one person really pays, and whether NDIS invoicing is on the entry plan. Prices verified July 2026.
Read the comparison →How to write NDIS shift notes (with examples)
What a good shift note includes, a simple structure you can reuse, before and after examples, and the common mistakes that make notes weak. Written for sole traders under the Code of Conduct.
Read the guide →