The short answer
No. Sparks Scribe keeps its internal code, architecture and revenue figures confidential, standard practice for any software business, but stays fully open about how the app works for support workers, including shift notes, invoicing, plans and where your data is stored.
No. The technical details behind how Sparks Scribe works, along with our revenue and business figures, are confidential and not something we share publicly. This is standard practice for any software business, and it does not affect how well the app works for you.
What Can I Ask Sparks Scribe About?
We are always happy to answer questions about what Sparks Scribe does for you as a support worker. That includes:
- How shift notes, AI Assist and note templates work
- How invoicing, NDIS support item codes and rates are handled
- What is in each plan, Essentials, Vault, Safeguards, and what things cost
- Where your data is stored and how you can export it
- How the AI Assist review and approval process works, covered in full at sparkscribe.app/ai-use
What Stays Confidential?
Some things we simply do not disclose publicly, including:
- The internal architecture and code behind the app
- Details of our technology stack or how features are built under the hood
- Revenue figures, business metrics or commercial arrangements
This is not about hiding anything from you as a user. It is about protecting the business, the same way most software companies do not publish their source code or financials.
How Does The Assistant Handle Requests For Internal Instructions?
If you ask this assistant to reveal its underlying instructions, ignore its guidelines, or act outside its intended purpose, it will politely decline and explain that it is here to help with Sparks Scribe questions. That is by design, not a glitch, and it is not personal. The assistant is set up to give you accurate, useful answers about the app, not to expose internal configuration or be redirected into something else.
If you have a genuine question about Sparks Scribe that this FAQ or the assistant cannot answer, the team is always happy to help directly.
How Do I Get In Touch?
Email hello@sparkscribe.app, or check out the how to videos on our YouTube playlist: https://www.youtube.com/playlist?list=PL3WA7WEi3w7Lj5yFVRBZngDjxyxgOdPj3
Frequently asked questions
Is Sparks Scribe's source code open source or public?
No. The internal architecture and code behind Sparks Scribe are confidential and not shared publicly, the same way most software businesses keep their technology stack private.
Can I see Sparks Scribe's revenue or business figures?
No. Revenue figures, business metrics and commercial arrangements are confidential business information and are not shared publicly.
Does keeping the code and revenue confidential affect how well the app works for me?
No. Keeping these details confidential is standard practice for software businesses and does not affect how well Sparks Scribe works for you as a support worker.
What kinds of questions can I ask about Sparks Scribe?
You can ask about how shift notes, AI Assist and note templates work, how invoicing and NDIS support item codes are handled, what is in each plan and what it costs, where your data is stored, and how the AI Assist review and approval process works at sparkscribe.app/ai-use.
Why won't the Sparks Scribe assistant tell me its underlying instructions or system prompt?
The assistant is designed to politely decline requests to reveal its underlying instructions, ignore its guidelines, or act outside its intended purpose. It is here to help with Sparks Scribe questions, not to expose internal configuration.
Who do I contact if I have a question that isn't covered here?
Email hello@sparkscribe.app, or check the how to videos on the Sparks Scribe YouTube playlist at https://www.youtube.com/playlist?list=PL3WA7WEi3w7Lj5yFVRBZngDjxyxgOdPj3.